Incident report: Apr 30, 2021 – 04:24 CET
Dear customers,
At 5:25 CET on Apr 30, 2021 a power failure led to unexpected downtime on some of our equipment and some network interruption. All services are now restored.
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Category ArchiveIncident Reports
2019-05-21 02:07:01| Internet routing disruption
We have experienced a major routing disruption. It appears the issue has affect Internet access to all of our services for a short. More detailed information will be provided soon.
[UTC] 2019-05-21 02:07:01 – Routing disruption reported on all available Internet uplinks.
[UTC] 2019-05-21 02:09:30 – Full recovery.
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2019-04-18 04:09:00| Networking issue
We experienced an issue in our networking.
A failed power supply device resulted in an issue with some of our networking equipment.
[UTC] 2019-04-18 04:09:00 – An network device experienced an issue during a power outage and failing UPS unit output.
[UTC] 2019-04-18 04:16:28 – Device power was restored. Networking services fully recovered.
RCA:
An UPS output failed during a short external power supply outage. This resulted in power outage on a networking device.
Measures taken:
UPS unit replaced. Power supply redundancy for core networking devices will be revised.
2018-10-01 10:28:50 | Network Service Interruption
We are having an upstream networking issue.
This might affect connectivity to cloud servers and some other services. We’ll keep you updated in this thread.
[UTC] 10:30:59 – First alarm of network interrupt is received. It appears to be an issue in one of our Internet upstreams.
To be updated.
[UTC] 11:01:58 – Last change of alarm state. All services are reported up.
RCA:
To be updated.
Measures taken:
To be updated.