1. Provider and scope
CloudBalkan is a cloud infrastructure and hosting service operated by StandByte EOOD, UIC 202982620, registered in Sofia, Bulgaria.
These Terms apply to the CloudBalkan website, Control Center and services made available through CloudBalkan. Additional service-specific terms, registry rules or third-party terms may apply where relevant.
2. Services
CloudBalkan services include Cloud Servers, Cloud Storage, Public Cloud Network, Cloud DNS, Domain Names, Web Hosting, CloudBalkan AI Operator and related account, support and Control Center functions.
Services are subject to availability. Features, resource limits, supported configurations and pricing may change as the platform develops. Material changes that affect an active paid service will be communicated where reasonably possible.
CloudBalkan may perform planned or emergency maintenance where necessary to maintain security, reliability or service operation.
3. Accounts and security
- You must provide accurate account information and keep your contact information current.
- You are responsible for protecting account credentials, recovery methods and any access granted to members of your organization.
- You must notify CloudBalkan promptly if you suspect unauthorized account access or a security incident affecting your use of the Services.
- Actions performed by authorized users in your account are treated as account actions unless CloudBalkan has been notified of unauthorized access.
4. Customer systems, software and data
Unless a managed service explicitly states otherwise, you remain responsible for the operating systems, applications, configurations, credentials and content you place on or connect to the Services.
You are responsible for maintaining appropriate backups for data that is important to your business. The existence of infrastructure redundancy does not replace an application-level backup and recovery plan.
You retain ownership of your data and content. You grant CloudBalkan the limited rights necessary to host, transmit, process and protect that data for the purpose of providing the Services.
5. Pricing, Account Credits and payment
CloudBalkan uses prepaid Account Credits for services billed through the Control Center. Current prices and billing units are shown on the Pricing page, in the Control Center or during an order or renewal flow.
Different services may use different billing periods. Cloud Servers may be billed by usage with a monthly cap, while storage, hosting, domains and other services may use recurring or service-specific charges.
New Account Credits may be purchased through the payment methods currently offered in the Control Center. Card payments are processed through Stripe-hosted payment pages when Stripe is available.
You are responsible for maintaining sufficient Account Credits for chargeable services. Insufficient credit may prevent new orders or renewals and may result in suspension or termination of affected services after applicable notices or grace periods.
Account Credits are not redeemable for cash and are generally non-refundable after purchase, except where required by applicable law, where a payment was made in error and is eligible for correction, or where a CloudBalkan policy such as the SLA expressly provides a credit or refund.
6. Domain Names
Domain registration, transfer and renewal services are also subject to the rules of the relevant registry, registrar and ICANN policies where applicable.
A domain search or order does not guarantee registration until the registry or registrar confirms it. You are responsible for keeping required registrant information accurate and for renewing Domain Names before expiry.
7. CloudBalkan AI Operator
AI Operator is an operational interface that can inspect CloudBalkan resources the signed-in user is permitted to access, provide infrastructure guidance and use supported CloudBalkan operations.
Operations that are sensitive, destructive, billable or disruptive may require explicit confirmation before execution. CloudBalkan records operational actions and results for security, troubleshooting and audit purposes.
AI-generated explanations can be incomplete or incorrect. You should review proposed changes and confirmations before approving them. CloudBalkan does not guarantee that an AI-generated explanation or recommendation will be error-free or suitable for every workload.
8. Acceptable use
You must use the Services lawfully and in accordance with the CloudBalkan Acceptable Use Policy. The AUP forms part of these Terms.
9. Availability and support
The CloudBalkan Service Level Agreement describes the availability commitment, exclusions and service credits that apply to eligible Services.
CloudBalkan support covers the CloudBalkan platform and Services. Unless separately agreed, support does not include administration or debugging of arbitrary third-party software installed by the customer.
10. Suspension and termination
CloudBalkan may restrict, suspend or terminate Services where reasonably necessary because of non-payment, a material breach of these Terms or the AUP, an immediate security risk, abuse affecting other customers or the platform, or a binding legal requirement.
Where the circumstances allow, CloudBalkan will attempt to provide notice and a reasonable opportunity to resolve the issue. Immediate action may be necessary for active abuse, security incidents or legal obligations.
When a Service is terminated, data associated with that Service may be permanently deleted. You are responsible for exporting data you need before cancellation or termination where access remains available.
11. Liability and warranties
Services are provided on an as-available basis subject to the specific commitments in the SLA and any mandatory rights that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, CloudBalkan is not responsible for indirect or consequential loss resulting from customer applications, customer configuration, third-party services, unauthorized use of customer credentials or events outside CloudBalkan control.
Nothing in these Terms limits liability or statutory rights where such limitation is prohibited by applicable law.
12. Governing law
These Terms are governed by the laws of the Republic of Bulgaria. Where permitted by law, disputes relating to the Services are subject to the competent courts in Sofia, Bulgaria. Mandatory consumer protections and jurisdiction rules remain unaffected where they apply.
13. Changes and contact
CloudBalkan may update these Terms to reflect changes in the Services, law, security requirements or business operations. Material changes will be published on this page and communicated to registered customers where appropriate.
Questions about these Terms can be sent to admin@cloudbalkan.com.